ERP & CRM Solutions
AMS Operations & Continuous Improvement
Provide structured post‑go‑live support, incremental enhancements and operational excellence for ERP/CRM systems.
Purpose
Provide structured post‑go‑live support, incremental enhancements and operational excellence for ERP/CRM systems.
Scope
- Define incident management, service request handling and enhancement backlog prioritisation
- Establish SLAs, KPIs and governance for support operations
- Integrate monitoring, alerting and proactive health checks
- Outline release management for patches, updates and new features
- Provide reporting and continuous improvement processes
Deliverables
AMS operating model, including RACI and escalation paths
Service catalogue and SLAs
Monthly/quarterly performance and improvement reports