AMS Operations & Continuous Improvement
Structured post-go-live support, incremental enhancements and operational excellence for ERP/CRM systems.
Go-Live Is Not the Finish Line
ERP and CRM systems require structured, ongoing support to deliver their value. Ad-hoc AMS leads to uncontrolled changes, degraded data quality and user frustration. Clavon designs AMS operating models that are explicit, measured and built for continuous improvement.
ScopeWhat AMS Operations Covers
Define incident management, service request handling and enhancement backlog prioritisation
Establish SLAs, KPIs and governance for support operations
Integrate monitoring, alerting and proactive health checks
Outline release management for patches, updates and new features
Provide reporting and continuous improvement processes
AMS Capabilities
Incident Management
Structured triage, severity classification, escalation paths and resolution tracking
Release Management
Governed process for patches, upgrades and new feature rollouts — no uncontrolled changes
Continuous Improvement
Regular operational reviews, trend identification and backlog-driven enhancements
Deliverables
AMS operating model, including RACI and escalation paths
Service catalogue and SLAs
Monthly/quarterly performance and improvement reports